Shipping policy

Last Updated: June 29, 2026

At Healing Helm, every order is carefully prepared and packaged to ensure it arrives safely. We appreciate your support of our small business and strive to provide a smooth shipping experience.

Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.

  • Orders are processed Monday through Friday, excluding holidays.

  • During product launches, promotions, or holidays, processing times may be slightly longer.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods

We currently ship through trusted carriers such as USPS and UPS, depending on your location and the shipping option selected at checkout.

Shipping times are estimates provided by the carrier and are not guaranteed.

Typical delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if offered): 1–3 business days

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Package weight

  • Package size

  • Shipping destination

  • Selected shipping method

Any available free shipping promotions will be clearly stated on our website.

Incorrect Shipping Information

Please verify that your shipping address is correct before submitting your order.

Healing Helm is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned due to an incorrect or undeliverable address:

  • The customer is responsible for any additional shipping charges required to resend the package.

  • Shipping charges are non-refundable.

Lost or Delayed Packages

Once your order has been accepted by the shipping carrier, delivery is under the carrier's control.

Healing Helm is not responsible for shipping delays caused by:

  • Weather

  • Natural disasters

  • Carrier delays

  • Holidays

  • Other circumstances beyond our control

If your tracking information shows your package has been lost, please contact the shipping carrier first. If additional assistance is needed, we are happy to help.

Damaged Orders

If your order arrives damaged:

Please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping box and packaging

  • A brief description of the damage

We will review your claim and, if approved, replace the damaged item or provide another appropriate resolution.

Missing Items

If your order is missing an item, please notify us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Returns & Refunds

Due to the nature of our health and wellness products, all sales are final.

We do not accept returns or exchanges for opened or unopened products.

Please review our Return & Refund Policy for additional details.

International Shipping

At this time, Healing Helm ships within the United States only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only modify or cancel orders before they have been processed or shipped.

Once an order has been shipped, we are unable to make changes or cancellations.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us:

Healing Helm
Mooresville, North Carolina

Email: healinghelm@gmail.com

Thank you for supporting Healing Helm. We appreciate the opportunity to be part of your wellness journey and are committed to providing carefully crafted products with quality and care.